General questions

Frequently asked questions

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How long does shipping take?

Orders are typically processed within 1–3 business days.
Premium Shipping: 7–12 business days.

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Can I return my order?

Yes. We accept returns and exchanges within 14 days of delivery for eligible items that are unused and returned in their original condition and packaging.

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Can I exchange for another size?

Yes. Size exchanges may be available depending on stock availability.

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How can I track my order?

Once your order ships, you will receive a shipping confirmation email with your tracking information.

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Can I cancel my order?

Orders may be canceled within 3 hours of placement or before the order has been processed for shipment, whichever comes first.

If neither has occurred, you may cancel your order by accessing it through “Track My Order” or “My Account” and following the provided instructions.

If you checked out as a guest, you may need to create a VARKON KICKS account to manage your order.

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What if I receive the wrong or damaged item?

Please contact us within 72 hours of delivery at support@varkonkicks.com with your order number, clear photos of the issue, and an unboxing video if available.

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Do you offer customer support?

Yes. You can contact us at support@varkonkicks.com and our team will respond as soon as possible.