Refund policy

REFUND POLICY

REFUND POLICY — AUTH SHOES

OVERVIEW

  • Return Window: Returns are accepted within 7 days from the date your order is delivered. If more than 7 days have passed, we are unable to offer a refund or exchange.

  • Condition: Items must be unused, in the same condition as received, and returned in their original packaging.

RETURN PROCESS

To ensure your return is processed smoothly:

  • All returns must include the original packaging and all original items/accessories.

  • If the original packaging is unavailable, please securely pack the item in a suitable replacement box with adequate protective padding.

  • The return address will be provided on your return shipping label and may vary depending on the product.

  • A valid receipt or proof of purchase is required for all returns.

  • Please do not send returned items directly to the manufacturer.

PROMOTIONAL SALES

Products purchased during promotional or clearance sales are considered final sale and are not eligible for return or refund unless a confirmed manufacturing defect is present.

REFUNDS (IF APPLICABLE)

Once your returned item has been received and inspected, we will notify you by email whether your refund has been approved or rejected.

If approved, your refund will be processed and credited to your original payment method within 3 business days.

LATE OR MISSING REFUNDS

If you have not yet received your refund:

  • Check your bank or payment account.

  • Contact your credit/debit card provider, as processing times may vary.

  • Contact your bank for additional information.

If you have completed the above steps and still have not received your refund, please contact us at:

Email: support@authshoes.com

RETURN SHIPPING COSTS

  • Customers are responsible for return shipping costs unless otherwise stated.

  • Original shipping charges are non-refundable.

  • If a refund is approved, any applicable return shipping costs may be deducted from the refund amount.

  • Delivery times for exchanged products may vary depending on your location.

CONTACT US

For assistance or to initiate a return, please contact us at:

Email: support@authshoes.com

IMPORTANT NOTICE

By placing an order with AUTH SHOES, you acknowledge that you have read, understood, and agreed to the terms outlined in this Refund Policy.