Refund policy

Overview

We are committed to providing our customers with the best possible shopping experience.

If you are not fully satisfied with your purchase, we accept returns and exchanges under the conditions outlined below.

1. 14-Day Return & Exchange Policy

Customers may request a return or exchange within 14 days of delivery for items that are:

  • Unused and unworn.

  • In original condition and packaging.

  • Free from signs of wear, damage, or alteration.

2. Eligible Cases for Replacement or Return

We will provide a replacement, exchange, or refund if:

  • The product arrives damaged or defective.

  • The customer receives the wrong item (size, color, or model).

  • The item is missing parts or accessories described on the product page.

3. Required Evidence

To help us process requests quickly and accurately, customers are required to provide:

  • Clear photos of the item, packaging, and shipping label.

  • A complete unboxing video is required for all claims involving damaged, incorrect, missing, or defective items.

Claims submitted without a valid unboxing video may not be eligible for replacement, return, or refund.

This helps protect both customers and our store during the verification process.

VARKON KICKS reserves the right to make the final decision regarding all return, refund, replacement, and claim requests based on the information and evidence provided.

4. Return & Refund Process

Once your return request is approved, we will provide instructions for the next steps.

After the returned item is received and inspected, refunds will be issued to the original payment method within several business days.

We reserve the right to deny returns or refunds that do not meet the conditions outlined in this policy.

5. Shipping Costs

  • Original shipping fees are non-refundable.

  • Customers are responsible for return shipping costs unless the item received was incorrect or damaged.

6. Non-Returnable Items

We do not accept returns for:

  • Used or worn items.

  • Items damaged through improper use.

  • Certain discounted or clearance items may not be eligible for return or exchange.

7. Late or Missing Refunds

If you have not received your refund yet:

  • Please check your bank account again.

  • Contact your credit card provider, as processing times may vary.

  • Then contact your bank.

If you still have not received your refund, please contact us at support@varkonkicks.com.

8. Exchanges

If you need to exchange an item, please contact us at support@varkonkicks.com.

9. Gifts

If the item was marked as a gift during purchase and shipped directly to you, you may receive store credit for the value of your return once the item is received and approved.

10. Need Help?

For any questions regarding returns, exchanges, or refunds, please contact us at:

support@varkonkicks.com